COVID-19 Latest Update & Guidance for Visiting Our Homes/Independent Living Sites

The care and safety of both our residents and staff are our upmost priority and I would like to reassure you that we are keeping abreast of all the latest guidance produced by the Government and Health Protection England and implementing all recommendations.

Except for essential visits from Health Care Professionals, any other visitors are not permitted to enter our care homes at this time. I understand that this is a difficult time for families but I want you to know that you are able to contact your loved ones via calls, video and social media; we will do everything possible to ensure that your loved one receives your messages.

I would like to reassure you that our staff are doing everything they can to keep your loved one’s life as comfortable and sociable as we can and we are still providing a programme of activities including one to ones for those who remain in their rooms.

I hope you will understand why we have taken these stringent measures; we are reviewing them on a daily basis in line with information received from the authorities.

We have also advised our residents who live in our independent living sites to stay at home and avoid receiving visitors unless they are receiving care support. We have closed all our communal areas to discourage social gatherings and reduce the risk of infection.

I would like to take this opportunity to remind you all of the Government advice to:

• Stay at home
• Only go out for essential shopping, daily exercise, essential medical appointments
• Remember social distancing when you are out and keep 2M apart
• Keep washing your hands and try not to touch your face.

Thank you for your support in this very worrying time, if you have any concerns please speak to the Home Manager/Independent Living Manager.

Best wishes

Keren Wilkinson, CEO